00:04slow day so far not a single complaint yet you had to say that didn't you looks like we're done
00:17a teach on passengers flight 815 to Miami boarding is now closed thank you so much
00:26and we'll see you at the gate again 815 to Miami our boarding has closed thank you we'll see you
00:34at the
00:34gate oh boy I spoke too soon I am on this flight I'm sorry man but um as I just
00:49announced boarding
00:50has now closed yes ma'am we're just following airline policy here yeah I was just one minute
00:57late you're telling me I can't board I demand to be let on I paid for first class and I
01:02should be
01:03able to get on that plane mom I understand your frustration but first class or not we can reopen
01:10the gate once it's closed listen young lady first stop calling me ma'am and second I don't feel like
01:18dealing with your people today so just let me on the flight excuse me what do you mean by my
01:26people
01:27oh you know exactly what I mean don't play dumb you look more like my kind of person can you
01:33help me
01:34ma'am Selena is absolutely right once the boarding gate is closed there's nothing that we can do
01:41it's airline policy and I'd appreciate if you were nicer to me I am just doing my job and I
01:50didn't do
01:50anything to deserve that kind of treatment you see what I mean people like her are lazy just standing
01:56around pretending to work when all I want to do is get on my flight typical maybe she should just
02:02find a
02:03job back in her country look I am a proud American Latina okay what you're saying right now that's
02:12racist bigoted and downright xenophobic and guess what your ignorance isn't getting you any closer to
02:20that flight okay yeah oh really you don't look or sound like an American he does though you're a sensible
02:28man aren't you someone who knows how to help a true first-class passenger can't you just let me
02:33on just this once okay you know what just to sort of help the situation here let me see what
02:41I can do
02:42I'll be right back that's my boy thank you finally someone will do something about this
02:49look ma'am Americans come from all backgrounds this country is built on immigrants and hard-working
02:59people who deserve to be here just as much as anyone else you know maybe I already told you to
03:05stop calling me ma'am and spare me the lecture I think I know my own country and my rights
03:10and one
03:11of those rights boarding this plane I'm a first-class passenger I paid for it and I deserve good service
03:19and respect nose flash first-class or not we have rules the boarding gate is now closed and it's airline
03:29policy we can't just open the gate back up just because you're just being lazy I paid more than anyone
03:37else and I expect nothing but the best customer service I spoke with the airline management
03:42unfortunately they confirmed there's nothing we can do at this point but they're offering to rebook
03:49you on the next available flight are you serious this is absolutely unacceptable you two are useless do
03:57you have any idea how important is that I fly right now I have a business meeting I can't just
04:02take the
04:02next flight not that you'd understand this job you have all you do is tell people they can't lord must
04:09be nice having a job that easy ma'am we've explained the situation multiple times please we're asking you
04:18to leave the desk now oh I'd love to but not before I speak to your superior I am the
04:27supervisor on duty
04:28today really she's your superior wow this country really changed okay look Selena is one of the most
04:36professional and capable people here and she is also an exceptional person I would appreciate it if
04:42you stop speaking to her like this thank you Colin ma'am I'm asking you one more time and one
04:52more time
04:54only leave there's nothing more we can do for you here the gate is now closed fine but don't think
05:02I'm leaving without calling the police they'll make you explain the way you've been treating me
05:07you know this wouldn't be happening if someone competent was in charge someone better that's enough
05:14ma'am I already told you to stop calling me that what is wrong with you do you speak english
05:18comprende
05:19si comprende I do speak english stop it fine whatever you'll see what's gonna happen
05:28you're gonna regret this just so you know I'm here as a trainee my father actually manages this airlines
05:37and I'm learning firsthand how to handle difficult situations trust me I deal with all kinds of people
05:46every day but you you've been something else oh you didn't see this one coming did you ma'am why
05:53didn't you just say that sooner so you could do something about it and you're just choosing not to
05:58help me well maybe if you'd been polite I could have helped you I could have find you a new
06:05flight on
06:06another airlines but that's clearly not the case anymore well if I would have known you're so important
06:12I would have been nice what that's the point ma'am you shouldn't need to know someone's status to treat
06:19them with respect you treated me poorly because I'm latina and now you suddenly want to be nice to me
06:27that's just not unfair it's unacceptable she's right you're here holding us up all because you think
06:37you're above treating people with basic respect oh please you're being dramatic acting like some kind
06:43of snowflake you want drama here's some for you as if right now you're not welcome to fly on this
06:51airline ever again wait wait you can't do that oh she absolutely can now I suggest you leave before we
07:01call
07:01the police on you not the other way around oh I need a vacation tell me about it I am
07:18on this flight
07:19I'm sorry man but um as I just announced boarding has now closed I was just one minute late you're
07:25telling me I can't board I demand to be let on I paid for first class and I should be
07:30able to get on
07:31that plane mom I understand your frustration but first class or not we can reopen the gate once it's
07:38closed listen young lady first stop calling me ma'am and second I don't feel like dealing with your
07:46people today so just let me on the flight excuse me what do you mean by my people oh you
07:55know exactly
07:56what I mean don't play dumb we're asking you to leave the desk now oh I'd love to but not
08:01before I
08:01speak to your superior I am the supervisor on duty today oh please you're being dramatic acting like some
08:12kind of snowflake you want drama here's some for you as if right now you're not welcome to fly on
08:20this
08:21airline ever again wait wait you can't do that oh she absolutely can now I suggest you leave before
08:30we call the police on you not the other way around oh I need a vacation tell me about it
08:51you
