A ladys cellar started flooding after a sink hole opened up in Quarry Bank, but although the hole has been filled for now, her cellar keeps flooding, and she is struggling to get anything done about it.
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00:00So I'm back with Lorna here in Corriebank. Your cellar floods every time it rains, doesn't it?
00:06Yeah.
00:07We think that's due to the sinkhole that opened up just on Brickhill Street outside your house.
00:11Yes.
00:12That's been filled up now but the problem's persisting. We spoke to you back in December about that.
00:17But now, you've been receiving money off 7 Trent, so when's the first time you got money off them?
00:25I can't remember the first time. I had a cheque about a month ago, that's the second cheque.
00:30And just at the bottom of the letter it states that although they're sending me money, they're not agreeing to list their fault.
00:39So they're not taking responsibility?
00:41No. I'm phoning them up and a couple of chaps came and because there was no water in the cellar, they went and that was it.
00:50And they said I've got to wait for the camera and I've been waiting and waiting.
00:53But I keep phoning but nothing's done. There's no communication somewhere.
00:58Yeah, somewhere along the line it's not being passed on or there's no responsibility being taken.
01:06I don't get my words out.
01:07So I came in December and it was literally, that was obviously the weather was bad and you sent me a picture of it flooded up to the top.
01:14Now, sorry just quickly, how much money have you got off 7 Trent altogether? Did you say £150 each time?
01:21£159, but out of those cheques I've had to buy pumps. I've had to buy two pumps, the one didn't work so well to get to drain the water.
01:32You haven't sorted it out yourself?
01:33It has to come right through the house.
01:35And so the worry now is that you've got a gas meter down there and so what's your concern with that now?
01:45The concern is that when we go to check the readings, there's water got into the meter and they're saying it can be dangerous.
01:53But nobody's listening as usual.
01:56And you've spoken to the gas company that they said you've got to pay for your own meter to be replaced.
02:03Unless we get 7 Trent to pay for it, because at the end of the day it's their fault.
02:10And so why do you think that no one's taking responsibility? Who do you think is responsible?
02:18Because there are a few I think.
02:21Well the water company is for clean water, so that's out.
02:26Because it's dirty water what comes out and it smells and there's nuts and whatever in there.
02:32So it's definitely drainage and it's 7 Trent.
02:35And so why do you think they're still not doing anything about it?
02:39I don't know, I keep phoning and I phoned last week and she said she'd send somebody out in 4 hours.
02:47And I said they've done it all, it'll happen again, the same as what they did the last time.
02:52And then I had another phone call back, is it coming out of the toilet, the water?
02:57And I said no, it's the cellar, so somebody's not passing the message on.
03:03I don't know what to say, I don't know, I've just lost the plot with it all.
03:10But somebody's got to do something, because it's really getting bad.
03:15So it's not as easy to see on the camera, but in person you can really see how the road dips here.
03:21Since it's been filled in, it's really dipped.
03:25And we saw a bin lorry go past earlier and we were holding our breaths, because we reckon it's going to happen soon.
03:32So it's really dipped, you can't quite see it on there, but it's really gone under.
03:37Obviously you can see the wear and tear as cars come over, and it doesn't look good, to be honest.
03:42It doesn't look like it's good at all.
03:44The rain, the water runs down on the street, so it floods as well.
03:51That makes a great big swimming pool at the bottom.
03:53Swimming pool at the bottom.
03:55So that is why the water's being pushed back into the cellar, because it's not healthy.