Why your contact center is the brand's real voice, not a cost center
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YouTubeLevel AI
Why your contact center is the brand's real voice, not a cost center
Eir Welch challenges the idea that the contact center is a cost center. Her frontline agents know more about how customers feel about every product than almost anyone else in the business. When leaders listen to that voice and act on it, the customer relationship changes. She shares a personal example of how one well-timed gesture shifted her ...
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