00:01and finally a Lorna message about refund she's been waiting for some items she returned over
00:0636 days ago she's struggling to get in touch with the company as the only contact method
00:11is an AI chatbot what are her options I have talked about chatbots on this show before I am
00:18not a fan of them they bring out the worst of me and more and more companies are using this
00:22now
00:23it's AI you know it kind of creates a wall between you and actually speaking to a human being and
00:28look our customer or consumer rights rather they don't just disappear because you know we can't
00:33speak to a human being and here's a tip that I think works if you are chatting to this chatbot
00:39just be really direct with them keep repeating yourself you know say am I speaking to a human
00:45I want to want to complain mention customer service and like I say literally say speak to a human
00:50because that has worked for me and sometimes it works sometimes it doesn't of course it's often
00:55worth trying to do this during office hours too if you think about it if you're trying to do this
00:59at nine o'clock at night it's very unlikely that you will actually have a real advisor standing by
01:04so try and do it during office hours
01:06you
01:07you
01:07you
01:07you
01:08you
01:09you
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