00:00North Tyneside Council has agreed to pay almost £6,000 to a family after a child missed more
00:06than a year of education. The local government and social care ombudsman found the council
00:12failed to provide alternative schooling while citing IT restrictions. The child lacked proper
00:18education during a key GCSE year, causing significant impact, the ombudsman had said.
00:24The council apologised and has strengthened processes to prevent similar delays.
00:30Provision has been in place since March 2025. Officials say the payment recognises the failure,
00:36while the ombudsman noted concern over oversight
00:39and lack of urgency in arranging education for the young person.
