Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, …

While quality assurance relates to how a process is performed or how a product is made, quality control is more the inspection aspect of quality management. An alternate definition is "the …

The seven basic quality tools—also known as the old seven, the first seven, the basic seven, the classic seven, and the seven quality control tools—are simple yet effective and should be …

A quality management system (QMS) is a structured framework that defines and documents an organization’s processes, procedures, and responsibilities for achieving quality policies, …

Learn About Quality Quality Topics A to Z. Explore the concepts, tools, applications, and technical terms that make up the world of quality. For more definitions, browse the online glossary of …

ASQ Certifications are designed to help you advance your career, improve your organization, and prepare you to be a more accomplished and effective quality-focused professional. Find out …

Quality professionals need a handy reference of quality terms, acronyms, key people, and definitions. Browse the updated ASQ Quality Glossary here.

American Society for Quality’s (ASQ) Quality Resources is your one-stop online library of information related to quality. Access more than 75 years’ worth of content for all experience …

Quality standards are defined as documents that provide requirements, specifications, guidelines, or characteristics that can be used consistently to ensure that materials, products, processes, …

Learn more about the history of quality in the U.S. and throughout the world, including its medieval origins, how it impacted the industrial revolution, and its current applications, by visiting ASQ.org.