Here we have put together a list of positive words and phrases to help expand your advisors’ vocabulary. Want some quick wins for adding positive sentences into your contact centre scripts? Here’s a printable sheet of positive words and phrases your teams can begin using today.

Mar 26, 2025 · In this article, we discuss what positive scripting is, list seven steps to implement it, explain its benefits, and offer some examples of positive scripts for everyday customer service situations.

Dec 22, 2022 · Positive scripting best practices include the following: Be flexible with scripts and take all potential outcomes into account. Respect a customer’s emotions whether they are negative or positive. Make use of positive and empowering words.

Feb 7, 2025 · An example of positive scripting is saying, “I’m so sorry for the inconvenience this has caused. Let me quickly check on that and find a solution,” instead of, “I don’t know what happened.” The former conveys empathy and a desire to make things right, while the latter is uncertain and unhelpful.

Aug 21, 2017 · That’s where positive scripting comes in. Positive scripting is a method of steering and reframing customer conversations towards positivity and productivity. While I didn’t use strict positive scripting in the form of canned responses, I learned that …

4 days ago · Explore positive scripting tips and practical examples designed to transform your customer interactions and improve the overall experience.

Feb 7, 2025 · Positive scripting involves framing conversations in a way that promotes clarity, empathy, and engagement, ultimately leading to more effective interactions in both personal and professional settings.

Mar 14, 2025 · Positive scripting is an effective tool that helps call center agents communicate more effectively, reduce customer frustration, and enhance overall satisfaction. This article explores the power of positive scripting, its benefits, how to implement it, and real-life examples to guide you in crafting exceptional customer interactions.

Positive scripting is a communication technique that focuses on using positive language to achieve desired outcomes. It involves the use of words and phrases that inspire, motivate, and encourage people to take action towards achieving their goals.

Mar 8, 2024 · Here are 20 examples of language usage to inspire you: Instead of saying “How may I help you?” try “I’m here to assist you! How can I make your day better?” When gathering information, replace “What’s wrong? ” with “Tell me what happened so we can find a …