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  1. Account Help - Mr. Cooper

    Until 6/30/2023, it was based on the London Interbank Offered Rate (LIBOR) index. SOFR is often considered a more robust and transparent rate than LIBOR, which was based on interbank …

  2. Setting Up Your Online Account - Mr. Cooper

    Get started by signing in. If you didn’t already create an online account, all you need is your loan number, Social Security Number, and property ZIP code. Download our secure mobile app in …

  3. Transferred Flagstar Customers: Welcome to Mr. Cooper!

    As the largest servicer in America, we’re committed to giving you a first-class experience—starting with your transfer. Our goal is to make this transition as easy and stress-free as possible. …

  4. Transferring Ownership to Trust or Spouse/Children - Mr. Cooper

    If you want to transfer ownership of your property into a Trust or to your spouse/children, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Deed – This …

  5. Managing Automatic Payments (AutoPay) - Mr. Cooper

    Change the payment amount, bank account, or payment date in your AutoPay settings online at any time. New settings will take effect immediately, unless there’s already a draft scheduled …

  6. Credit Corrections - Mr. Cooper

    Credit repair companies cannot force a creditor to change valid reporting. If you believe there has been a legitimate error on your credit report, please provide us with supporting details in one …

  7. Notification of Account Transfer - Mr. Cooper

    You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer …

  8. Help Center - Mr. Cooper

    If you want to transfer ownership of your property into a Trust or to your spouse/children, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Deed – This …

  9. Advising Mr. Cooper of Insurance Policy Changes

    If there are any changes to your insurance policy or carrier, please let us know as soon as possible by sending us the Declarations Page. Visit www.mycoverageinfo.com/mrcooper and …

  10. Reasons for Not Receiving a Monthly Statement - Mr. Cooper

    If you change your mailing address, it may not take effect until your next billing cycle. This may cause you to miss one statement while the change is processing.