The message might indicate a network or system-level issue, with an unexpected return code, such as HTTP status code 404 “Page Not Found” or HTTP status code 500 “Internal Server Error.” Resolution: Contact yourSecurID administrator.

Oct 9, 2017 · Authentication problems are usually caused by a configuration issue. Places to look for such errors include the RSA Cloud Authentication Service (Cloud Administration Console and Identity Router), the application, network devices, digital certificates or some combination of these. Follow the steps below until a solution is found.

Oct 15, 2019 · RSA SecurID Authenticate app device registration using a QR code fails. The app displays the following alert: Expired QR Code. Message: Generate a new QR Code. Then scan the new code in the app . The user is able to complete registration with a …

Jun 6, 2016 · In Authentication Manager 8.x and later, the error authentication method failed, passcode format error is displayed for all software tokens, but hardware tokens and fixed passcodes work. The passcode format error occurs with native SecurID agents as well as RADIUS clients and their associated agents.

Get the 6- to 8-digit token code (or passcode) displayed by the SecurID token. Enter the token code (or passcode) where prompted. Press Enter. Next token code mode requires you to enter two successive codes to log in.

•To log in using a SecurID token, the user needs to present 3 pieces of information: –UserID –PIN –Tokencode •Almost every logon failure is caused by the user not putting the right information in the right place

Sep 21, 2015 · To confirm that both the Agent Host IP address and the RSA SecurID IP address are correct, you can run a tcpdump session from the BIG-IP APM command line while attempting to authenticate. Many options are available regarding the specific syntax you can use for the tcpdump session.

Sep 14, 2017 · During synchronization, authentication or single-sign on, the RSA SecurID Access Identity Router (IDR) will connect to the identity source, which is an LDAP directory server (LDAPv3 or Microsoft Active Directory). If the IDR is unable to connect, then the interaction with the LDAP server will fail and the error will be reported in the IDR's log.

Jul 20, 2021 · I regularly use the RSA SecurID Software Token Application on a Windows 10 laptop. Sometimes after my displays get refonfigured (because switching external displays), the application windows is not visible after starting the app.

Aug 1, 2017 · To activate the RSA token, open the email received from IT on your device using the default / built-in e-mail app – Mail - and click the link within 7 days. Users who use another e-mail app or webmail, may encounter issues. If you enter the wrong pin, you will still see a Passcode on the next screen, but the Passcode will be invalid).