Aug 1, 2024 · In the ServiceNow ecosystem, we frequently encounter the requirement to synchronise journal field entries, such as Work Notes or Additional Comments, between …

Jul 7, 2017 · We are trying to put a button on ticket form of Service Portal that once clicked will add an additional comment or a work note to the current incident being viewed. We tried the …

Jan 11, 2017 · You can click Use Advanced Editor at the top right of your post, then highlight the snippet and then use the >> button.

This KB will explain the various methods on how to enter and format script snippets when creating a knowledge base article. Procedure There are several methods which can be used to format …

Jul 30, 2020 · Adding Worknotes From a Script (ServiceNow) I recently had a need to add work notes to a bunch of old incidents (to let the users know that they had changed and why they …

Check out this boatload of useful ServiceNow code snippets, to help you quickly and easily do a great many things on the ServiceNow "NOW" platform!

Hi @sanasayyad, Here is the revised code. Try this. Your code has few misses. Updated them below. (function executeRule(current, previous /*null when async*/ ) { // Add your code here // …

In the scenarios where you may want to tie comments to a particular task. You can do this by creating a database view to join the tables where they are stored.

Click the More Actions button () and select the Create code snippet menu item. Review the code in the code snippet. Click the Copy Code Snippet to Clipboard button. Close the Code snippet …

Mar 12, 2013 · If this is a before update business rule, all you need to add work notes is: current.work_notes = string_containing_desired_stuff; It's possible you haven't got the work …