Mar 1, 2017 · This operating model is a new way of running the organization that combines digital technologies and operations capabilities in an integrated, well-sequenced way to achieve step-change improvements in revenue, customer experience, and cost.

Nov 1, 2015 · To create distinctive customer experiences, large companies need to push the boundaries and adopt next-generation digital thinking and practices in seven key areas. Companies must be open to radical reinvention to find new, significant, and sustainable sources of …

Mar 7, 2017 · Most companies recognize the need for a next-generation operating model to drive their business forward in the digital age. But how well they actually develop it makes all the difference between reinventing the business and just trying to do so.

Reimagining key elements of your operating model by addressing fundamental questions we have discussed related to how work and services are delivered across the enterprise, in an integrated way.

Jul 31, 2020 · Good operating models break down how people, processes, and technologies work together to achieve corporate strategic goals. A digital operating model takes it one step further by shifting to a customer-centric focus, eliminating gaps …

At the core of this transformation lies the Next Generation Operating Model (NGOM), a framework that leverages modern data architectures, AI-driven augmentation, and dynamic interoperability to enable greater agility, efficiency, and scalability.

To this end, we set out the simple model of the Four Ds of proactive transformation, or Four Ds for short: Direction. Provide constant, consistent, comprehensive communication of your organization’s goals, including the benefits from changing and the consequences of not changing. Dollars (funding).

The next-gen operating model is designed to accelerate the velocity of solutions delivery and significantly reduce the time to value. Innovation is both sourced and enabled by IT.

Are we clear on the shape of our future operating model that will set us up for success? How will we win in a context of stagnant / declining volume? Where do we need / want to move faster, vs where can the evolution be at a slower pace? Where will technology enhance our ways of working and create efficiencies and the greatest ROI?

CXOs rethinking their existing operating models should follow six key principles to guide their actions towards making the necessary transformation changes.