A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is ...

The analyst firm identifies data collection, customer profile unification, integrations and segmentation as among the key features of a CDP ...

Everyone still claims to value customer service, but as the average CEO tenure has shortened, executives have become more focused on delivering quick returns to shareholders and investors.

Loyalty Success Stories: How Shopify Brands Conquered Customer Retention With Examples The past few years have been interesting for ecommerce stores.

A bystander shot and killed a gunman who shot two people outside a downtown Seattle hotel Wednesday night.

Kar’s path initially led to military service. After clearing India’s Combined Defence Services examination with an all-India rank of 152, he was commissioned into the Indian Army’s Artillery ...

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...