Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

MIAMI, FL, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI-driven initiatives focused on productivity, customer experience, and the transformation of corporate service operations. C&M, a ...

The future of sales may no longer hinge on how quickly humans can organize their pitch decks, analyze customer data or ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

This article explores the five biggest mistakes leaders will make with AI agents, from data and security failures to human ...

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ...

Leading teams in 2025 didn't chase quick wins; they invested in human-centric design, clean data, and iterative innovation to deliver measurable outcomes.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to ...

The year 2026 is poised to mark a turning point for AI agents in the enterprise. After several years of hype and ...

Despite this, Coinbase refused to pay the $20 million ransom, instead offering a $20 million reward fund for anyone providing ...