Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Coinbase Global Inc. Chief Executive Officer Brian Armstrong said that a former customer service agent for the largest US ...

AI swarm agents are transforming small business operations. Learn how coordinated AI teams can automate entire workflows ...

“While travel agents are unlikely to be cheaper than fly-and-flop packages found online, for further afield or more complex ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process complex information, reason through nuanced problems, and take decisive action ...

Uncovering Technological Breakthroughs, Industry Applications, Regulatory Challenges, and Strategic Opportunities in the Finance, Healthcare, Customer Service, and Enterprise Automation Sectors"Boston ...

This article explores the five biggest mistakes leaders will make with AI agents, from data and security failures to human ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

The year 2026 is poised to mark a turning point for AI agents in the enterprise. After several years of hype and ...

Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

The consumer champion surveyed over 2,500 holidaymakers — all of whom have used a traditional high street travel agent over ...