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Iris Mohr-Jackson, Quality Function Deployment: A Valuable Marketing Tool, Journal of Marketing Theory and Practice, Vol. 4, No. 3, Total Quality Management (TQM) and Marketing (Summer, 1996), pp.
AGNETA KULLBERG, CECILIA NORDQVIST, KENT LINDQVIST, TOOMAS TIMPKA, Examining quality function deployment in safety promotion in Sweden, Health Promotion International, Vol. 29, No. 3 (September 2014), ...
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