True Classic’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% ...

Brands far too often rely on social media posts, ads and loyalty and rewards programs to generate repeat sales, yet still struggle with retention, much less loyalty. They spend so much time, effort ...

Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an initial point of engagement through to a purchase. But leaders are increasingly ...

I’ve seen more returns than most people ever will. Why? Because I head up the sales division at a company that makes one of the more popular returns solutions for enterprise sellers on Shopify and ...

From porch piracy and package delays to customer service overload and fraud, today’s delivery failures are no longer isolated incidents. Instead, they are signals of deeper, systemic issues within ...

ORLANDO, Fla.--(BUSINESS WIRE)--OneRail, a leading omnichannel fulfillment solution, today announced an agreement with Inmar Post-Purchase Solutions, the leading provider of post-purchase customer ...

New data from Loop finds that 93% of U.S. and U.K. shoppers consider flexible, extensive return policies key to their loyalty COLUMBUS, Ohio--(BUSINESS WIRE)--Loop, the leading return management ...

Buyer's remorse leads not just to chargebacks, returns, and negative reviews but also churn. When a client slips away with feelings of regret, you won't see the consequences just in your profit and ...

The MarketWatch News Department was not involved in the creation of this content. Powered by Listrak Intelligence, the report analyzes key KPIs across a dozen retail verticals and provides actionable ...

Once the purchase button is clicked, the real magic begins—the post-purchase experience. It's not just a transactional aftermath; it's a carefully curated journey where brands engage, delight, and ...