The Net Promoter Score (NPS) survey is a “master of simplicity.” With its elementary formula to evaluate customer satisfaction, this classic metric is rooted in the kind of ease inherent to a ...

1. Strong NPS survey design The first part of building a successful NPS program involves making sure your online surveys are strong and built correctly.

The basic Net Promoter Score question that was created by Fred Reicheld and Bain&Company. I’ve always found it to be powerful survey question to determine overall customer sentiment. Did the ...

A net promoter score (NPS) results from customer surveys or brief questionnaires that rate your services or product by using a scale of 0 to 10. When you approach customers soon after a ...

Since its introduction in Harvard Business Review, 16 years ago, the Net Promoter Score, or NPS, has become a foundational business metric. Based on a single question—On a scale of 0 to 10, how ...