Following on from its successful interpretation of the Information Technology Infrastructure Library (ITIL) version 2, Casewise®, the thought leaders in Business Processing Modeling, Enterprise ...

PALO ALTO, CA--(Marketwire - Feb 7, 2013) - HP (NYSE: HPQ) today announced that HP Service Manager 9.3 has received 11 gold-level endorsements granted by the global accreditation body APM Group on ...

Half the battle with properly managing IT infrastructure and applications is adhering to best practices. The other half? Putting technology in place to automate, monitor and speed problem resolution.

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

Symantec Corp. has announced Symantec Workflow 7.0 and Symantec ServiceDesk 7.0, two updates designed to its IT management offerings. Workflow 7.0 is intended to help customers enforce policies, ...

The implementation of ITIL®/ ITSM software suites can be difficult, time consuming and expensive. This added expense is typically the result of Companies not defining their IT Processes or not ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...