Most business phone systems and call center software offer tools to visualize and analyze call flow. Here’s how to improve it at every step of the journey, from greeting to resolution.

How IVR Analytics Fixes Call Flow Issues and Frees Up Agents Your email has been sent Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need ...

1. Pick the right task to achieve a flow state. Le Cunff dug deeply into the science of cultivating flow during a long conversation on the “StudyTme” YouTube channel. (The complete episode is ...