Strictly defined, a customer is someone who buys goods or services from a store or business. The word "client" can also mean "customer," according to most dictionaries, but it has a separate ...

When introducing a new product or service feature and aiming to build client or customer enthusiasm, one important thing to consider is the value proposition of the feature, including addressing a ...

There's no industry where customer service (client service, if you prefer) is more essential than it is in real estate. The following principles and best practices will help you build a superior ...

The customer experience is critical. Here's how the customer success team can incentivize the growth of your business.

Although good customer service is part of customer responsiveness, customer responsiveness takes customer service a step further. Sean Meehan and Charlie Dawson, explain in a 2002 "Business ...

Giovanni Sapio Appointed as CFO to Support Strategic Expansion; New Client Excellence Organization Established to Enhance Customer Experience and Operational Efficiency SAN DIEGO & COLUMBUS, Ohio ...

The benefits of a just-in-time service model primarily fall within two categories: improved client experience and business efficiency. On the customer side, clients can engage with your company ...

Golden Goose Marketing is excited to announce the launch of its latest marketing service—the AI-Enhanced Customer Engagement Tool. This new tool is aimed at supporting contractors, construction ...

Colorado-based specialty contractor creates the role of chief customer officer, one of the first in the construction industry ...

Focusing on client relationships and satisfaction can lead to longer and more productive partnerships, directly impacting the firm's revenue.

Banks often struggle to get a unified voice of the customer across channels, including feedback from call centers, chatbot messages, social media and branches. Much of the data they collect is siloed ...