Phenom, the leader in Talent Experience Management (TXM), today announced a new approach for enterprise software adoption and customer success: CORE.

New Customer Success Operating Model Most SaaS and other B2B revenue teams are maniacally focused on new logos while ignoring massive untapped profits in the existing customer base.

Certinia has rolled out CS Cloud to customers, providing a platform for service organizations to automate and track how they deliver customer success.

Learnings from Customer Success One of the fastest growing functions in the SaaS space is the customer success function. In 2019, 40% of high-tech companies had a customer success team, and that ...

Two customer success companies, Totango and Catalyst, on Wednesday announced they are merging in an effort to take on the market leader, Gainsight.

Winning by Design (WbD), a B2B revenue consulting and training company, launched a new Customer Success (CS) Operating Model and has updated multiple courses across its global Revenue Academy. The new ...