What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

AI swarm agents are transforming small business operations. Learn how coordinated AI teams can automate entire workflows ...

AI and automation are transforming contact center solutions, making customer service one of the most common ways that people will interact with AI in their daily lives. The advantages of well-executed ...

In this episode of CX Decoded, host Dom Nicastro, editor-in-chief of CMSWire, dives into the future of AI in customer service with insights from three leading experts in the field. This episode brings ...

As somebody whose profession revolves around scientifically studying how and why people are persuaded, I'm often asked if there are any persuasion tactics that are guaranteed to get people to say "yes ...

Airline employees with roughly 80 years of experience between them shared their top tips for smoother holiday travel with The Washington Post. (Getty Images) For airline customer service workers, the ...