There are two reasons your customer service is unforgettable: either it’s really good or it’s really bad. Welcome to modern-day customer service, where, according to our annual customer service ...

The UK Financial Conduct Authority (FCA) has published the findings of its review of firms' approaches to the consumer support outcome of the Consumer Duty. The FCA identified a range of good ...

Every so often I focus on what seems, from personal experience, to represent “customer support" bordering on consumer fraud. Reasonable customer service is part and parcel of what one is purchasing ...

As lean support teams face rising customer expectations, SMBs are increasingly turning to help desk platforms that combine ...

New service helps consumers organize complaints and escalate chatbot, refund, billing, and account issues when automated systems fail. When a customer has a real problem, a chatbot should not be the ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

Apple devices are expensive, which means that if you encounter a problem, you'll want to get it fixed right away. Luckily, Apple offers a variety of ways to contact their customer support team. Here ...

Consumer services is a broad field with a variety of benefits and drawbacks. Here’s what you should consider before choosing it as a career path. The consumer services industry is broad and ...

I am an author and features writer at Android Police. I primarily writes guides, how-tos, and roundups on the latest smartphone apps and features for Android Police since joining the team in early ...