Analysts said the proposal, aimed to reduce fraud and language barriers, could drive companies toward automation.

The FCC has already put a ban on foreign-made internet routers, and now it wants to change the way internet and phone ...

The Federal Communications Commission took a major step Thursday toward bringing customer service jobs back to American soil ...

In recent years, organizations have looked to many sources for new efficiencies: cutting-edge technologies, offshore outsourcing, countless variations of metrics and scorecards and ever-expanding self ...

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The Federal Communications Commission (FCC) announced Thursday it is moving to onshore U.S. call center jobs and implement ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in “American Standard English.” The FCC is ...

White-glove service means the best of the best. It comes from 20th-century films when supervisors put on white gloves to see if housekeeping had cleaned appropriately. Not a speck of dust could appear ...

How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...