Anuli is a writer and new-media enthusiast who dreams about becoming the sixth Spice Girl. Until then follow her on Google+ or Twitter: @akaanuli. Businesses rely on customer relationship management ...

INFOGRAPHIC: When the Contact Center Meets CRM From Genesys Integrating your contact center with your CRM enables every employee to have a holistic view of the customer. Every employee becomes an ...

Teamgate is the most user-friendly customer relationship management (CRM) software platform for salespeople, according to recent research from Capterra. The report was based on a study in which users ...

How can B2B firms tell when it's finally time to invest in a customer relationship management (CRM) system? The signs tend to vary among internal groups. For sales teams, indicators that it's time to ...

Numero has unveiled an infographic revealing some facts and figures about social media interaction. With it being discovered that 93% of Americans say that their expectations of brands are not met on ...