The CMDB concept is coming into vogue both because vendors are offering CMDB tools and because it’s a natural next step in the ITIL process after an organization has resolved incident and ...

But if it did, it might very well go to those organizations that have successfully implemented ITIL’s configuration process utilizing a tool called the CMDB (configuration management database).

In order to deliver on this model, ITIL calls it “ITSM” – IT service management. ITIL posits the need for a consistent and current repository of information: the CMDB.

In other words, change management controls the changes to CIs on the CMDB. The CMP must specify how the change management process will interface with the configuration management process.

The new CMDB module in ServiceDesk Plus – MSP streamlines management of IT infrastructure, providing the in-depth asset visibility needed to proactively manage and optimize their business ...