Small businesses can turn AI chatbot backlash into a competitive advantage by keeping humans at the center and using AI ...

This week - CIOs know that AI adoption isn't optional, but how should they play it out? Salesforce makes headless noise at ...

Abi has had very mixed results when asking a chatbot for guidance about her health issues.

Imagine you have just been diagnosed with early-stage cancer and, before your next appointment, you type a question into an ...

A pilot program that will allow a chatbot to authorize select psychiatric prescription refills while state regulators suspend ...

Artificial intelligence chatbots will tell you where to find alternatives to chemotherapy if you ask them, a new study finds ...

As use of AI chatbots expands, physicians may need to help patients understand why a polished AI response is not the same as ...

Character.AI’s Books feature turns literature into interactive roleplay, but past safety concerns raise questions about how far AI companionship should go.

A teen's fake chatbot site has 25 million visitors and hints at the next backlash against an internet stuffed with AI slop.

Consider this gap: an AI agent citing a 2024 refund policy, a human agent citing the 2026 rule and a customer who trusts ...